So the same thing happened to us, Disco 5 - 18 plate. Critical oil light came on, almost immediately the car lost power. Luckily, we managed to pull into layby. Eventually got it into a JLR dealership (JLR Sytner South West London) and they said it needed a new engine and turbos - £21k. JLR Sytner were very good, even though it is six years old, it had only done 43k so they made a case to JLR to pay for it. JLR agreed to pay 100% of the cost. JLR Sytner recommended we contributed 1% in order to get the two year guarantee on the work - so we did. From diagnosing the issue to getting JLR to pay for it took just over a week. Have to say it was very good service and we didn't have to get involved.
Just received the car back now. Only posting this to give hope to any others it happens to - I read this forum while I was stuck on the side of the road, hoping to see some stories where there was a good outcome!
New Engine Needed after 2 years & 23k miles
I am now officially joining the faulty engine club.
I have been reading these posts with a hope that I could have a positive outcome - alas this is not the case.
Same pattern of events I purchased my landrover discovery 2017 from inchcape Norwich at 44k miles at a cost of 36k in Dec 22.
I chose a Land Rover dealership as believed it would be a safer way of buying than a non recognised dealer.
I also purchased land Rovers extended warranty , the leaflet states the best warranty you can buy and covers up to the value you paid for the car - I felt safe and reassured.
May this year the critical engine light flashed on M11 and immediately idled to a stand still.
AA Recovered the car to group 1 Land Rover Southend.
After 2 months of calls not being returned .. and being reassured JLR would give a gesture of good will payment towards a new engine I have been told the car sold to me 17 months earlier is too old for a gesture of good will and as my warranty will cover 3k ( each claim on warranty will pay no more than 3k) that is what I paid for.
So I have a full Land Rover servicing an extended warranty and they expect me to top up £3k to the £21k bill they have quoted for a new engine due to a turbo failure.
I have been told by Southend to recover my car and they can no longer support me with JLR as I need to contact them direct.
To add insult to injury the car was off road for 5 weeks in January for an alternator issue when the battery was tested and fine however before Southend would diagnose any issue in June they demanded I pay £500 for a new battery and an additional wait of 2 weeks to order and fit ( could they not have charged my battery that had run flat due to the time it took to be recovered from a motorway - apparently not)
Next hurdle is speaking with JLR they only manufacture the car and they then supply inchcape who sell the car.
I clarified with customer concerns why Land Rover was on my paper work and the reply is
You are currently emailing with the Manufacturers of the vehicle. We sell them to the retailers who then sell them to clients like yourself.
They have suggested I contact ombudsman if I am unhappy ( I guess I am )… the ombudsman have registered my claim and the email back states ….
We are currently experiencing delays in getting cases to administrators on new complaints, and it typically takes us at least 6 months to do so.
So I have my dream car with no engine, a worthless extended warranty and Land Rover still not owning the issue with a 2.0 ingenium engine.
Any helpful suggestions will be gratefully received
I have been reading these posts with a hope that I could have a positive outcome - alas this is not the case.
Same pattern of events I purchased my landrover discovery 2017 from inchcape Norwich at 44k miles at a cost of 36k in Dec 22.
I chose a Land Rover dealership as believed it would be a safer way of buying than a non recognised dealer.
I also purchased land Rovers extended warranty , the leaflet states the best warranty you can buy and covers up to the value you paid for the car - I felt safe and reassured.
May this year the critical engine light flashed on M11 and immediately idled to a stand still.
AA Recovered the car to group 1 Land Rover Southend.
After 2 months of calls not being returned .. and being reassured JLR would give a gesture of good will payment towards a new engine I have been told the car sold to me 17 months earlier is too old for a gesture of good will and as my warranty will cover 3k ( each claim on warranty will pay no more than 3k) that is what I paid for.
So I have a full Land Rover servicing an extended warranty and they expect me to top up £3k to the £21k bill they have quoted for a new engine due to a turbo failure.
I have been told by Southend to recover my car and they can no longer support me with JLR as I need to contact them direct.
To add insult to injury the car was off road for 5 weeks in January for an alternator issue when the battery was tested and fine however before Southend would diagnose any issue in June they demanded I pay £500 for a new battery and an additional wait of 2 weeks to order and fit ( could they not have charged my battery that had run flat due to the time it took to be recovered from a motorway - apparently not)
Next hurdle is speaking with JLR they only manufacture the car and they then supply inchcape who sell the car.
I clarified with customer concerns why Land Rover was on my paper work and the reply is
You are currently emailing with the Manufacturers of the vehicle. We sell them to the retailers who then sell them to clients like yourself.
They have suggested I contact ombudsman if I am unhappy ( I guess I am )… the ombudsman have registered my claim and the email back states ….
We are currently experiencing delays in getting cases to administrators on new complaints, and it typically takes us at least 6 months to do so.
So I have my dream car with no engine, a worthless extended warranty and Land Rover still not owning the issue with a 2.0 ingenium engine.
Any helpful suggestions will be gratefully received
Had much the same problems as so many here. So now after just over6 years with a Discovery we are bailing out never ever to return to JLR again. Having worn out a Ford Galaxy towing a caravan and needing a comfortable large car the release of the Discovery 5 looked perfect. We were in the lucky position to be able to buy when first released. The first couple of years were pretty much trouble free. So we thought all good, my wife used the disco and I had a little Q3 as I did not need the capacity daily and then holidays with the caravan. But it was not to last. Oil leaks galore started simply appearing and a dealer who was not quite being straight with us. One of the oil leaks was “just a spill at your service” only to turn into a serious problem just after the warranty had expired. And then, as so many here have experienced at 68000 miles the engine cried enough. Local independent told us we needed a new engine, turbos and so many more parts just too many to mention. Our dilemma was do we repair or scrap. We repaired at huge cost but with the two year warranty soon to end and occasional warning lights why would we not get out while we can? So sat on our driveway are a variety of cars, which our sons own, which have cost between £2000 and £10000 plus an 11 year old Audi that has done 130000 miles. Every one of them infinitely more reliable than the Discovery and none have required the major surgery the Disco has. For a supposed luxury brand and at the prices charged it has been an unmitigated disaster. So the Q3 is being replaced with a Q5 and the Discovery with a BMW soft top. If only JLR realised what they have lost through having a very poor product and poor service. If it had been a good product we would probably be ready to replace with another Land Rover but we are not.
So it is time to go and never return and while the car may be missed the bills and anticipation of more problems will not.
Signing out
BajaPete
So it is time to go and never return and while the car may be missed the bills and anticipation of more problems will not.
Signing out
BajaPete
